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splashin
Rank; Undercover HMRC Spy
Belize
446 Posts |
 Posted - 01/11/2007 : 17:24:13
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Resurgam
Sorry I thought you already had your SARN docs to hand. Not to worry we'll start working on it when it comes.
Thanks
Splashin |
Edited by - splashin on 01/11/2007 17:25:13 |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 01/11/2007 : 18:36:09
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quote:
Originally posted by Resurgam
Hi again, Splashin!
Sorry, but I don't have any award notices - when we seperated, I just took my clothes! Then moved four times. So until I get something back from my SARN, I've given you everything I've got! Sent in my SARN on 21 October.
What I can do is list all of the different amounts stated for the overpayment, in date order. Every figure different.
The son that was killed was in full time education until summer 2003, but I don't have dates. Sorry, again.
I'll get the overpayment figures on the forum within the next day.
Cheers!
Take your time Bonny Lad
As long as HMRC are aware that you are in dispute the pressure (that you had to pay this before end October) is off - or Damn' well better be!
So, just chill for a bit while you're waiting for your SARN stuff to arrive. There's not much more you can do until you get it. 
"Broons aall roond f'th' lads an' divvent hoy yer liggies doon th' netty!!"
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splashin
Rank; Undercover HMRC Spy
Belize
446 Posts |
Posted - 21/11/2007 : 20:37:50
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Resurgam
Please can we have an update on where you are up to?
Splashin |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 21/11/2007 : 20:44:50
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quote:
Originally posted by splashin
Resurgam
Please can we have an update on where you are up to?
Splashin
He's loading his torpedo tubes for a shot at Admiral Brown's Flagship HMRC Tax Credits and all who sail in her!
(there's been a slight delay because of all the crates of beer that were stored in them!) 
Geordie: Worbairn's hacky mucky.
English: The baby needs a wash.
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Resurgam
Da Purple one
United Kingdom
144 Posts |
Posted - 21/11/2007 : 23:01:42
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Hi Splashin (and Alan, thank you!).
Not received anything back from my SARN yet, so a complaint is going off tomorrow - just need to find the reference in the HMRC manual that says they are to send a response immediately, so I can quote it.
My "6 weeks" runs out on 10 December, so I aim to get that new TC846 in (thank you for the info) at the beginning of next week - haven't written or sent it yet, and now you've asked I'm feeling guilty!! My mitigation is that I've been campaigning (!), and waiting for SARN. Don't suppose that'll wash any more, eh!, Splashin?
I'll get it done. And iron my fingers, just like Dobby! (from Harry Potter) lol |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 21/11/2007 : 23:08:41
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That's the idea - lots of lovely complaints!
They rattled your cage and now it's your turn to overturn theirs!
Attack is the best form of defence. Get stuck in and send them to the bottom like the General Belgrano!
Geordie: Worbairn's hacky mucky.
English: The baby needs a wash.
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 22/11/2007 : 08:09:55
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quote:
Originally posted by Resurgam
Hi Splashin (and Alan, thank you!).
Not received anything back from my SARN yet, so a complaint is going off tomorrow - just need to find the reference in the HMRC manual that says they are to send a response immediately, so I can quote it.
My "6 weeks" runs out on 10 December, so I aim to get that new TC846 in (thank you for the info) at the beginning of next week - haven't written or sent it yet, and now you've asked I'm feeling guilty!! My mitigation is that I've been campaigning (!), and waiting for SARN. Don't suppose that'll wash any more, eh!, Splashin?
I'll get it done. And iron my fingers, just like Dobby! (from Harry Potter) lol
Good luck, Resurgam. I'm sure you know that you have to home in on HMRC mistakes - where no doubt you'll be spoilt for choice - and anything which strengthens your argument that you were reasonable in believing your award to be right. So any assurances given on the CDs (when they come) that your award was right at that point are all grist to your mill. Also, if they should put one set of income figures on your award notice but calculate payments based on quite another set unseen and unknown by you, that is evidence too. That may not have happened to you, but I know it has to some. Very best of luck and Godspeed!  
Agent Smith: I hate this place, this zoo, this prison, this reality, whatever you want to call it.
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splashin
Rank; Undercover HMRC Spy
Belize
446 Posts |
Posted - 22/11/2007 : 12:35:28
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I think you must send off your TC846 asap. You can send as many as you like to dispute the same overpayment as long as each time you have new evidence to make them investigate.
It will also give you piece of mind over the Xmas period.
As long as we keep to the rules and play them game properly, they can throw nothing in our face. It will only add to the strength of each case being disputed. How easy it can be for a 'Joe Bloggs' to adhere to the rules, and how difficult it is for HMRC to adhere to the rules they made and wrote.
Good Luck Resurgam
Splashin |
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Resurgam
Da Purple one
United Kingdom
144 Posts |
Posted - 22/11/2007 : 12:45:58
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Thanks, Splashin.
I'll get it done. |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 22/11/2007 : 17:02:16
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Well Resurgam (what the Hell does Resurgam mean??) you're in a much different position than you were last month when you started this thread with the word "Help".
You have "stotted the baall" very firmly back into HMRC's court and done a lot more besides!
Keep piling the pressure on them, but remember to look after yourself & that bonny lass of yours as well.
I'm very proud of you Bonny Lad!!
Geordie: Worbairn's hacky mucky.
English: The baby needs a wash.
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Resurgam
Da Purple one
United Kingdom
144 Posts |
Posted - 22/11/2007 : 18:25:04
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Yes, Alan - I am! Where would I be without TCC ...
Resurgam is latin for "I Shall Rise Again!"
Please note that Resurgam does not speak latin! |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 22/11/2007 : 21:18:06
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quote:
Originally posted by Resurgam
Yes, Alan - I am! Where would I be without TCC ...
Resurgam is latin for "I Shall Rise Again!"
Please note that Resurgam does not speak latin!
Sod Latin ... Just larn yersel Geordie! 
Geordie: Worbairn's hacky mucky.
English: The baby needs a wash.
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Resurgam
Da Purple one
United Kingdom
144 Posts |
Posted - 28/11/2007 : 00:57:04
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This One's A Cracker !!
 Got a two inch wad of paperwork from my SARN request today. It had been opened - cut, not split! Royal Mail had placed it in a clear plastic bag with a tie-wrap closing it, and there was no note saying my mail had been damaged. It was sent second-class post in a large jiffy bag - not recorded or anything. Just to make it more attractive, they printed the fact that it was from the "Revenue & Customs, Tax Credit Office (SARs) on the address label!
In the data was:
My address, my NI number, my past addresses, my telephone numbers, details of employers and my bank details.
My new partners address, her NI number, her telephone numbers, details of employers and her bank details.
 My ex-wifes NI number, telephone number details of employers and bank details.
 Plus everything else that comes with SARN data!
Tomorrow (Wednesday) I will be writing a letter of COMPLAINT, demanding a change of NI number - and thinking very hard about changing the bank account number that I have had for 33 years.
My partner will be doing the same.
I'm not in contact with my ex-wife but I will inform HMRC that they had better inform her.
My MP will get a copy, and I will definately send a copy to the Information Commissioner and the Mirror. Any other contacts in the journalistic world, please?
Any other suggestions or advice gladly received. I may even call in the police to take the bags as evidence - forensically prove it was cut open and not ripped, even though it's obvious. I'm on very good terms with my local Bobby!
How many others have received their SARN data through normal post? Did you ??
They won't like me when I'm mad !! |
Edited by - Resurgam on 28/11/2007 01:16:31 |
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 28/11/2007 : 03:43:56
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Come to think of it, I just got a series of jiffy bags, too. All that was used was the adhesive of the jiffy bag to hold in a massive wodge of papers. I think one was just a plain manilla envelope, A4 size. They couldn't get my CDs of my calls right first time, so kept sending separate CDs, each with one more track on. Since I never knew any were coming, any could have got lost at any time, and I would never have known.
Rather than send about 8 separate CDs to end up with one complete one, all in separate jiffy bags in the regular post, they could have sent one complete one, recorded delivery.
Maybe we should add a request for secure posting and recorded delivery to our 'standard' TCC SARN request letter on the website, Webmaster?
Agent Smith: I hate this place, this zoo, this prison, this reality, whatever you want to call it.
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 28/11/2007 : 10:31:09
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Mine arrived in a large Jiffy Bag by normal post too.
I didn't think anything of it at the time but in light of recent events I'm now somewhat worried.
The CDs - 3 of them - arrived separately each in its own Jiffy Bag too. All of the information on them could have easily fitted onto just one CD. So, we have the cost of 3 CDs, 3 Jiffy bags and 3 lots of postage!!
Geordie: Worbairn's hacky mucky.
English: The baby needs a wash.
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auntieh
Rank; Really should become a politician
United Kingdom
619 Posts |
Posted - 28/11/2007 : 22:02:27
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| Maybe you should report this direct to the Information Commissioner Resurgam. He's a bit toothless as we know but it would be worth bringing it to his attention as the 'watchdog' on all data protection matters. |
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splashin
Rank; Undercover HMRC Spy
Belize
446 Posts |
 Posted - 28/11/2007 : 22:19:01
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Resurgam
I would be absolutely livid if I had received my personal details, my most private, personal information in such a way.
It just does go to show you how easy it is for the whole of the Child Benefit Personal Data to simply get lost in the post.
You see the SAR Office must now be like some production line, whittling of the job numbers, one by one. Slap it in an envelope, 2nd class wotsit, see it when it gets there.
I know for sure that there has been a massive breach in the Law here, I must find the legislation relating to this breach.
Watch this space.
Splashin |
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Resurgam
Da Purple one
United Kingdom
144 Posts |
Posted - 29/11/2007 : 01:04:28
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Hi Splashin. I AM livid! They won't like me when I'm angry !
Here's my latest letter:
I am writing to complain about a most serious occurrence. This becomes even more serious when one takes into account the current publicity about the data protection fiasco that exists not only within HMRC, but throughout Government departments as a whole.
Yesterday I received some of the data requested in my Subject Access Request of 21 October 2007, in the form of a two-inch stack of A4 sized paperwork. Sometime after sealing, the package had been opened and then deposited inside a clear polythene bag, secured with a plastic tie-wrap, by Royal Mail. The bag contained no communication from Royal Mail that the package had been damaged in transit. The opening on the “jiffy-bag” seems to have been made with a knife or other sharp implement of some description – I believe that it is too neat to have been an accidental opening.
The package was sent by second class, untraceable, mail and the postmark was not dated. The accompanying letter had a date of 20 November 2007, and I received the package on 27 November 2007. There therefore exists the possibility that the extensive data contained within the package could have been open to scrutiny, by the unscrupulous, for several days. Also, because I had not received an acknowledgement from HMRC to my SAR request, I did not know whether to expect this information or not – and was, in fact, about to write another complaint letter on that very subject; it seems I have been pre-empted. To make the package even more attractive to interception, the return address that was printed on the address label informed the reader that this was from the SAR department – an open invitation for prospective data thieves.
The data printouts contained in the package included:
a) My address, my previous addresses, my NI number, my telephone numbers, details of my employer and MY BANK DETAILS.
b) My current partners’ address, NI number, telephone numbers, details of employer and her BANK DETAILS.
c) My former wifes’ NI number, details of employer and BANK DETAILS.
It is known, although not yet widely, that both internal and external fraud are major problems at the Tax Credit Office. The details, outlined above, are sufficient to pass your current security checks when talking to HMRC Tax Credit Officials or contracted Operatives on the telephone.
HMRC, unfortunately, are in the position of being Trustees of my personal and vulnerable data. I was in the Royal Navy Submarine Service for twenty years, working on Diesel, Fleet Nuclear, Polaris and Trident submarines and know quite a lot about security, security policies and data security. I, therefore, never leave things to chance:
a) With immediate effect, please issue me with a new NI number.
b) I will be contacting my bank to ask if it is possible to issue me with a new account number. I have held this account for 33 years! I demand that any costs incurred in changing my bank account number be reimbursed by the relevant Department within HMRC.
c) I am not in contact with my former wife. HMRC are to inform her of this probable breach of her personal details, and the possible dangers.
d) My current partner will be contacting you independently.
e) I have contacted the Police, and they have advised me to contact Royal Mail Investigations. I shall. This, however, will only deal with the probability that my package was intercepted within the postal system. The onus of the content and the method by which it was sent will fall on HMRC.
It is also worth highlighting that this complaint has implications for every communication that HMRC send, from the simplest letter, to award notices and beyond. As the bare minimum, everything should be sent by some traceable means.
Please note that I am forwarding a copy of this letter to my MP, other influential Politicians and The Information Commissioner, as well as several newspapers. I will also be publicising it to Tax Credit Casualties ever-growing membership.
I will, however, remove my vulnerable details before doing so!!
Sent to Peter Edmondson, Complaints Manager - and CC'd to Richard Summersgill, Director.
MP, Information Commission, George Osborne and newspapers to follow.
They won't like me when I'm angry ! |
Edited by - Resurgam on 29/11/2007 01:09:21 |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 29/11/2007 : 01:29:20
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Peter Edmondson is a good bloke. He replies promptly to letters - or he did to mine - and I've spoken with him on the phone a number of times. He's a straight-talking no-nonsense Yorkshireman. You'll have no problem with him.
Summersgill is a different kettle of horses though. I wrote to him over a year ago and am still waiting for a reply ..........
Geordie: Worbairn's hacky mucky.
English: The baby needs a wash.
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 29/11/2007 : 07:47:59
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Resurgam, well put. I'm currently smarting from the Adjudicator's ruling, which is full of omissions, errors and cracks (apparently the writing off of approximately £3500 through the recent incorrect procedurs/illegal recovery debacle was another TCO mistake in the actual writing-off, and not in how it originated, which is not what I have been told elsewhere, and places everything in a different light). I have no respect for this organisation (HMRC) whatsoever, although within it there are some decent enough people, shackled by an unjust, self-serving system. The letter is riddled with 'can't find it, it didn't happen' type references to letters and calls, but as Resurgam knows only too well, HMRC are no good at handling sensitive documents and cannot even keep them safe and attended to within their four walls.
I will look if others haven't already found, but does anyone know if the Adjudicator can be asked to look a second time if fundamental facts are incorrect and there are omissions?
Agent Smith: I hate this place, this zoo, this prison, this reality, whatever you want to call it.
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Help! Got Until 29 October.
