Working Family Tax Credits
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 Help,wrong bank details!
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dalia
Rank; Hector Tax Inspector


1 Posts

Posted - 12/08/2009 :  10:15:01  Show Profile Send dalia a Private Message  Reply with Quote
Hi
Please can someone help me.received working tax credit letter and my bank details are written incorrect. i called them to tell. but this is were the problem started.i had to confirm wrong details.but i cant. in tax credit letter does not tell all account number.
i wrote letter to them.nothing helps.went to my bank,there can do anything without full account number.so tax credit payments at the moment are going not to my account and there are not doing anything about it. i was told i wont get my money back.this is happening for more than 4 weeks.
please can anyone help me!

samthe
Rank; Private Primate



187 Posts

Posted - 12/08/2009 :  14:48:01  Show Profile Send samthe a Private Message  Reply with Quote
This seems to be a result of the sometimes bone headed "security" questions. It is absolutely ludicrous. I know that if you go to a CAB or another welfare benefits agency they can contact an intermediaries helpline & get asked sensible security questions - not the idiotic ones that claimants themselves are sometimes expected to know the answers to. They can then talk to an operative and hopefully get it sorted.

An alternative is to go to your MP's office. I believe they have their own contact method.
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