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jenni
Rank; Hector Tax Inspector
11 Posts |
 Posted - 08/09/2008 : 22:27:32
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Have just found this site and wish l'd looked online months ago.
Our overpayment is for 06-07 and was due to HMRC losing our renewal form last year. We were 3 days late in submitting it and as we didn't regularly check our bank statements, only realised our payments had stopped after 3 months when we became badly overdrawn (Have we learned a lesson with that one!). When we rung the helpline we were told the old award couldn't be reactivated, but we could claim again. We did this (and it was backdated for 3 months which cleared the overdraft).
However, problems started when HMRC tried to claim the full amount back for the previous year- despite our new award being identical to the old one and us appealing (and losing) twice. We have our MP involved and I'm waiting for a 2nd CAB interview to find out what they suggest we now do. They helped us phrase our appeal statement the last time as our 1st appeal (by ourselves) wasn't balshy enough. Although being assertive and angry in tone has had the same response...
I can't believe how 1 lost piece of paperwork has generated so much stress and hassle for so many people. The most ludicrous bit is that HMRC have acknowledged they've made several administrativre errors since last August (but not the original cock up of LOSING our form) and have sent us a cheque for £50 'in recognition that we may have contributed to our stress and misunderstanding'. Needless to say we are not cashing it!
The news that we lost our second appeal arrived via my MP last week- on our 15th wedding anniversary. We have 3 kids (7,4 &2) and I've lost count of the amount of phone calls/letters/ time I've spent trying to sort this mess out when I could have been enjoying them!
I'm almost wanting to be taken to court on this- then I'll counter them on a charge of harrassment!! Is there anyone else out there in a similar situation? (I have asked the so called 'helpline' this question but they deny it. I suspect they are lying...)
Thanks a lot for reading, Jen
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 09/09/2008 : 07:30:43
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quote:
Originally posted by jenni
Have just found this site and wish l'd looked online months ago.
Our overpayment is for 06-07 and was due to HMRC losing our renewal form last year. We were 3 days late in submitting it and as we didn't regularly check our bank statements, only realised our payments had stopped after 3 months when we became badly overdrawn (Have we learned a lesson with that one!). When we rung the helpline we were told the old award couldn't be reactivated, but we could claim again. We did this (and it was backdated for 3 months which cleared the overdraft).
However, problems started when HMRC tried to claim the full amount back for the previous year- despite our new award being identical to the old one and us appealing (and losing) twice. We have our MP involved and I'm waiting for a 2nd CAB interview to find out what they suggest we now do. They helped us phrase our appeal statement the last time as our 1st appeal (by ourselves) wasn't balshy enough. Although being assertive and angry in tone has had the same response...
I can't believe how 1 lost piece of paperwork has generated so much stress and hassle for so many people. The most ludicrous bit is that HMRC have acknowledged they've made several administrativre errors since last August (but not the original cock up of LOSING our form) and have sent us a cheque for £50 'in recognition that we may have contributed to our stress and misunderstanding'. Needless to say we are not cashing it!
The news that we lost our second appeal arrived via my MP last week- on our 15th wedding anniversary. We have 3 kids (7,4 &2) and I've lost count of the amount of phone calls/letters/ time I've spent trying to sort this mess out when I could have been enjoying them!
I'm almost wanting to be taken to court on this- then I'll counter them on a charge of harrassment!! Is there anyone else out there in a similar situation? (I have asked the so called 'helpline' this question but they deny it. I suspect they are lying...)
Thanks a lot for reading, Jen
And thanks for posting, Jenni!
When you say you have just found this site, do you mean this forum, or have you also already seen or main website, www.taxCC.org ? You can go directly there by clicking on 'Home' at the top of each Forum page.
If you haven't already visited www.taxCC.org , do visit and have a look, as you will find all the advice you need to launch a successful dispute there. And once your dispute is underway and you are no longer panicking about where things are at, you can then join the campaign and start actively protesting about the injustices we are all experiencing. This can be as easy as signing our petition and contacting your MP, and can be done with minimal time and effort at home. Consumer power has already scrapped the Poll Tax and got unfair and excessive bank charges stopped - and in many cases refunded - so we know it can be done!
I will see what I can find for you on lost renewal forms. Like the zeroing of people's salaries by HMRC by mistake, it is a common cause of overpayment. Once I find the email I am looking for, I will post the content here.
As for your comment 'I'm almost wanting to be taken to court on this- then I'll counter them on a charge of harrassment!! Is there anyone else out there in a similar situation?', I would beware bein g taken by HMRC to court. Go to www.taxCC.org and look up 'A Cautionary Tale' to see why going to court isn't a good idea!
Others will be along, I am sure, to help and give advice soon...
Trinity: The answer is out there… and it's looking for you, and it will find you if you want it to.
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 09/09/2008 : 13:25:23
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Wanting to be taken to court by Gordon Brown's Gestapo - HMRC - is akin to a turkey looking forward to Christmas.
Even if you're 100% in the right YOU WILL LOSE!!
The Court is one of the Kangaroo variety and will ALWAYS find in HMRC's favour.
"Dave Anderson (Labour) MP for Blaydon for Prime Minister!!" |
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 09/09/2008 : 17:24:01
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Right, I have found and edited the email extract on Annulled awards and Annual Declarations - hope it is of some help:
The explanation given for overpayment appears to be yet another case of 'missing' Annual Declarations. One of the most controversial causes of overpayment is that when Annual Declarations are filed incorrectly for an award, HMRC annuls the award and calls the payments received an overpayment, when actually the underlying entitlement isn't in question. The victim is basically being fined the whole amount they were paid with absolutely no proof they are at fault. Indeed lost communications at HMRC's end have been found by the Tax Credit Casualties to be a huge factor of most overpayment cases.
HMRC arrogant approach of making victims culpable and liable for HMRC's own administrative failures has been heavily criticised, and the Parliamentary Ombudsman had this to say re missing Annual Declaration cases:
“where the customer’s claims history shows that they have previously responded to HMRC correspondence, then it is unfair and over harsh - and therefore maladministrative - not to accept non receipt as good cause.”
[Parliamentary Ombudsman’s Report Getting things Wrong, Pg 40 pt 3.23]
Now go and get them!!
Trinity: The answer is out there… and it's looking for you, and it will find you if you want it to.
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 09/09/2008 : 17:25:11
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Your Mp must advocate for you if you ask/her or him, no matter whether they are a Nu Labour Brownite or something more helpful and reasonable. Good luck!
Trinity: The answer is out there… and it's looking for you, and it will find you if you want it to.
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samthe
Rank; Private Primate
188 Posts |
Posted - 09/09/2008 : 17:39:58
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You say you were 3 days late submitting the renewal, and then say HMRC lost it. Which of these caused the problem, or was it both?
I know of a case where for 2 years running HMRC said the renewal hadn't been completed on time. When the letters the claimant had sent were obtained (under Data Protection Act) the HMRC date stamp on them proved they had been received on time - HMRC just hadn't put them on to their system promptly. So if you haven't already done it, it might be worth doing a Data Protection request for all correspondence, forms etc. related to your claim, and a CD of the recording of all calls. |
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jenni
Rank; Hector Tax Inspector
11 Posts |
Posted - 10/09/2008 : 00:52:29
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Thanks so much for your responses. To answer a few questions, I found both the site and the forum last night and signed up immediately (have never been a member of ANY forum before, always a visitor) I read 'A cautinary tale' after posting and am amazed this could be happening in our country- feel so naive.
To clarify how this 'overpayment' happened- we were late in posting it in, but only by 3 days. But then HMRC lost it anyway (but of course deny ever receiving it) and because we didn't realise this for 3 months (and never received the letter telling us the payments had been stopped & they wanted it all back) they say 'we have not fulfilled all of our responsibilities'.
Your site is brilliant. I've looked over your 7 steps to disputing and discovered I'm all over the place with it. We have been through step 1 (the RRR form) twice. The first failed. The second has apparently also failed although I only know this through a letter HMRC sent to my MP, which she then forwarded on to me. I Haven't yet done step 2 officially, but requested data AS PART of my 2nd appeal, which they have so far ignored (form sent in may)
I've compiled a chronological record of events (step 3) but sent that to my MP and not the 2nd tier complaints section.
So I've got some work to do. Will post again and keep you updated out there!
Incidentally, the Tax Credit office wrote to us on 21 Aug & stated 'I can now confirm that to date there is no outstanding overpayment on your record for 2006-2007' Then on 4th Sep we get a letter via our MP stating in great detail WHY they want almost 3 grand back for the same time frame?????!!!
Maybe this is yet another 'administrative error', (we've had a few of those too) for which we have been given a £50 cheque (Yeah, that helps...)
Jenni
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jenni
Rank; Hector Tax Inspector
11 Posts |
Posted - 16/10/2008 : 10:02:40
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Little update to all you fellow casualties out there: We received our paper-based data from data protection but not the phone calls yet. The REAMS of paper they sent were mainly useless and suspiciously incomplete. Most notably missing was a letter we have never seen but they claim they sent us last Aug to say payments had stopped and that the money was due back. (Had we received this in the 1st place, the situation would no doubt have never escalated to this and we would be happy bunnies believing the Tax Credit system to be fantastic and be sleeping easily at night secure in the knowledge that we still live in a free country.)
Also missing were 3 other letters which I have copies of, but they obviously can't find for whatever reason. So have written AGAIN to data protection complaining about this, and also the confusing and inadequate lists of codes & abbreviations they have used throughout, which makes it very difficult for non-HMRC employees to negotiate their data.
We have also been told that our overpayment is actually for 07/08 and NOT 06/07 as they have been claiming for the past year. (And they have apologised for the confusion this may have caused.)
Have my MP(Geraldine Smith) involved too and she has been very proactive. She has raised our case with Yvette Cooper, the Chief Secretary to the Treasury, and we are awaiting a response from her.
Our case is just littered with flaws and incompetence, yet HMRC still maintain it's our fault. I'd be embarrased to work there if I was them- especially when you look at this site and see how frequently they screw up. (But that's just me!)
So once again, thankyou for this fantastic site. Both the letters we sent to data protection were modified versions of the templates you provide and we would be far less aware of the best way to fight this case without all the advice here at TCC.
Thanks for reading, Jenni |
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Stronger
Rank; Hector Tax Inspector
United Kingdom
2 Posts |
Posted - 16/10/2008 : 14:35:30
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Hi Jenny, i have read your post and would like to ask if when you recieved your initial data were all your letters and phone calls sent. My request was for all data but i just got thousands of pages of nothing. No letters, no phone calls, do you know if i have to send a different letter asking for corespondence and telephone calls?
Thanks for taking the time to read this
Stronger |
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Alan the Geordie
Da Purple one
2787 Posts |
Posted - 16/10/2008 : 18:32:03
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>>My request was for all data but i just got thousands of pages of nothing. No letters, no phone calls <<
My understanding is that you should have been sent EVERYTHING!!
If you haven't then you have grounds for making a complaint to the Data Comissioner. Do that AND write to Gordon Brown and your MP telling them about your problems.
When they don't reply, COMPLAIN about that too - and get the media involved.
"Dave Anderson (Labour) MP for Blaydon for Prime Minister!!" |
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auntieh
Rank; Really should become a politician
United Kingdom
619 Posts |
Posted - 16/10/2008 : 20:12:54
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quote:
Originally posted by Stronger
Hi Jenny, i have read your post and would like to ask if when you recieved your initial data were all your letters and phone calls sent. My request was for all data but i just got thousands of pages of nothing. No letters, no phone calls, do you know if i have to send a different letter asking for corespondence and telephone calls?
Thanks for taking the time to read this
Stronger
The reams of paper may loook like nothing, but they could in fact hold significant information. It needs someone who is familair with the system to help you decipher them. Splashin knows all about this. In the meantime, try checking the details shown on each page. Your names, NINOs, names and dates of birth of your children should all be identical and in the same order, ie you and your partner shouldn't change places from No 1 to No 2 and vice versa. Also look for mention of anything that shouldn't be on your claim, such as one of you being entitled to Disability Living Allowance (DLA) or make sure it is mentioned if you are entitled to it. If details are not consistent throughout asll the documents, it may mean that there was more than one version of your claim running, in which case as I understand it, HMRC cannot prove what your claim was based on and what correspondence they have sent you.
Good luck.
Auntie
"You can dress a pig in a suit but you can't stop it grunting" |
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jenni
Rank; Hector Tax Inspector
11 Posts |
Posted - 16/10/2008 : 23:03:02
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Hi Stronger- I notice a few people have advised you about the data thing. In our case, only the paper based data has been sent. I rang the data protection people and spoke to a VERY helpful employee who said that CDs of phone calls are often sent seperately and encouraged me to complain about the missing letters and confusing abbreviations which are used.
He also advised me that a missing letter (one which we have never seen, and had we received, would have acted on & none of this would have happened) has probably been 'automatically generated and then overwritten' meaning that HMRC will not be able to prove it ever got sent (Please God!)
So I've complained about all this, using the terminology he did and also stated that I'm still waiting for the phone calls. I used the templates on this site for both the original data request and the complaint to the data protection unit.
Also amongst our data was a piece of internal corrospondance from a supervisor to some HMRC minions, instructing them how to correct a certain type of error. The email addresses were blanked out and the page was 'pg 1 of 3' and we didn't get copies of pages 2 or 3. I don't know if this was sent in error or if someone on the inside with a shred of compassion and common sense is trying to help us out. Either way, I have copied the sheet and attached it onto my complaint, asking for pages 2&3 as well, the codes to be explained and a full explination of how this is relevant to our case.
Will let you know out there...
Jenni |
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jess
Da Purple one
United Kingdom
51 Posts |
Posted - 16/10/2008 : 23:15:07
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Go girl! You seem to be in real fighting form!
Good luck :-)
All Human Beings are born free and equal in dignity and rights. They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood.
No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, not to attacks upon his honor and reputation. Everyone has the right to protection of the law against such interference or attacks
Articles 1 and 12 Universal Declaration of Human Rights 1948.
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EDWOLF88
Rank; Hector Tax Inspector
United Kingdom
5 Posts |
Posted - 21/01/2009 : 19:26:44
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i have just stummbled across this forum looking for help and advise although my situation is somewhat diffrent, but having the same lack of understanding from the tax credit office as everyone else. here is my gripe.
i did not complete my 2007-2008 renewal form and send it off, which i didn't realise until oct 2008. over the last 18 months i always seemed skint and mostly overdrawn in the bank,i then realised that i was not getting any child credit or working credit for about 18 months. i know this seems hard to beleave but let me explain how this happend like i told the tax credit office.
2 days before we had our renewal 2007-2008 i receaved some horrific news that half of my family were killed in a accident, my sister, brother in law, nephew and his unborn baby which they were expecting to be born the next day. the accident also left his partner in a critical state. so the renewal form was the very last thing on my mind.
the form was put away for another day. but even as time went bye things did not get much better, could not even getting my head aroud things like bank statements even when running up an overdraft its hard to explain but i felt like a zombie everything seemed so distant not having a care in the world.untill reacently where i have seemed to shake myself and sort these problems out.
i know i was entitled to child credit for 2 plus my working tax credit.
after informing them what had happend our frendly tax credit office
looked into it and sent me a over payment for £500 pounds for the previous year and anothe overpayment of £500 for 3 monthe of that year. saying because i did noy fill out the form i should not have been paid |
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auntieh
Rank; Really should become a politician
United Kingdom
619 Posts |
Posted - 21/01/2009 : 20:47:26
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Hello EDWOLF
I am sorry to hear of your tragic loss and can't begin to imagine how you must have felt and still be feeling.
I am not sure of the exact rules that apply when someone does not send in their return due to difficult personal circumstances. Hopefully someone more knowledgable will be along to help you.
However, I feel there should be some means by which HMRC mought to be able to look at your circumstances in a compassioante manner. I think you need to contact your MP and ask him/her to take up your case. Also you may like to contact the Citizens Advice Bureau but I think the MP would be the key person.
Good luck
Auntieh
"You can dress a pig in a suit but you can't stop it grunting" |
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 22/01/2009 : 07:02:54
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Sorry, Edwolf, for that terrible tragedy which has caused you so much pain. I agree with Auntie that you really need some representative who can present your case in as powerful way as possible and ensure that your full entitlement to tax credits is restored and insult is not added to injury with overpayments just because the last thing on your mind was an official form.
Elsewhere in its policy, HMRC has made allowances for people not taking a particular course of action due to bereavement (eg. not noticing HMRC errors on award notices), so you have, in my view, a very strong case. I would particularly recommend contacting your MP and getting them on board. HMRC has a dedicated MP Hotline that MPs can use to sort things out more quickly. Elsewhere in these threads you will see much written about 'Annulled Awards'. I believe that this is what your case involves. It has been clearly said by the Ombudsman that if people have been fully compliant in other respects, non-return of the renewal form shouldn't be an issue.
It seems to me that you had an underlying entitlement and were in no fit mental state to be chasing HMRC and sorting out forms. Even if you can't get tax credits back-paid, you shouldn't be saddled with an overpayment.
I would suggest getting your MP involved. In a sad case such as yours, I can't even see a staunch Brown loyalist Labour MP turning your request down. They will almost certainly want to help you get this sorted out. The money won't alleviate the profound grief, but at least you can afford to live and start facing the world again. Good luck! Please let us know how it goes!
Trinity: No one has ever done anything like this.
Neo: That's why it's going to work.
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missfroy2
Rank; Captain Gordon
236 Posts |
Posted - 22/01/2009 : 08:50:08
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Hi
Firstly, how sorry I am to hear of your tragedy. That is just a terrible thing for you to deal with.
Secondly, the practical things of what you can do about these overpayments.
I suspect that the renewal form you didn't send in is 2006-2007 rather than 2007-2008. I say this because this form would have been due in Summer of 2007 and if it had not been sent in then it would have been terminated around August 2007. That would seem right with the time line you suggest that you realised in Oct 2008 and had not had any tax credits for such a long period.
If it had been 2007-2008, that would have been sent to you summer just gone, in which case you would only have been without tax credits for a couple of months. It is worth checking this so you know which year to dispute.
There are rules that allow you to send your renewal form back late if you have good cause. Undoubtedly this is a case for good cause if I have ever seen one. However, the award can only be reinstated up to 31st January following the termination of the award. Whichever year we are talking about, that deadline will now have passed so it is not physically possible to reinstate the award.
One other issue that needs checking here - if it is your 2007-2008 renewal that was not completed, payments would have ended around August 2008. If you made contact in Oct 2008 they should have advised you of the good cause. Therefore there would be a TCO error. If it was the previous renewal (sent to you in Summer 2007) then obviously there is nothing they could do to reinstate in Oct 2008.
So, if it turns out to be 2006-2007 renewal, you can use the dispute process. Use COP 26, and ignore everthing about rights and responsibilities. Clearly if you failed to send the renewal form back then you have failed in your responsibilities but that is irrelevant here in my view. What you should be using is the 'exceptional circumstances' clause in COP 26 - you are essentially going to say to TCO that you were unable to meet your obligations due to 'exceptional circumstances' and request that the overpayment is written off in full.
Hope that helps, and again sorry for your loss.
MF2 |
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EDWOLF88
Rank; Hector Tax Inspector
United Kingdom
5 Posts |
Posted - 22/01/2009 : 15:29:06
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Hi
I want to thank you all for your swift responses, help and understanding.
As you can probably tell I am not the brightest at all this, but as everyday passes I learn something new.
To missfroy2
Thank you for your reply and want to see if we can sort these dates out, and I will try and give you a bit more information without boring you too much especially now I’ve learned some more.
The first time we realised that there were a problem was in October 2007 when my wife received a phone call saying that we were not entitled to any tax credits and that they have now been cancelled. Also we should also make provisions to pay back an overpayment from a previous year and provisional payments up until July 31st 2007 already received.
My wife who never had to deal with any of these matters before, did not know where to turn but being naive she had no reason to doubt MHRC. What she thought had happened was I had completed our renewal form and returned it and that no more was allowed to us. She was never told that the form had never returned.
At the time my wife could not burden me with this as I was struggling to cope with the stress and grief. So they set up a direct debit which did not start until Feb. 2008 from my wife’s account and paid it back.
It was not until later that year aprox October/sept 2008 I had a call from MHRC mistakenly asking why our overpayment has not been paid. They then went on to apologise for the call and they can now see by their records it have been. I WAS STUNNED. Trying to find out why/what/ how. Then it came to light that the tax renewal form 2007- 2008 sent to me at the earlier part of last year (2007) I was devastated to find out all this up evil was that a form was not returned.
I have now found out that if MHRC had met their responsibilities they should have send me a notification letting me know that my payments were stopped and had I had a last chance to reinstate our rewards by the deadline of 31st July 2007. (If this had happened we would not have been in this mess)
From the time I put my form away back in early 2007 until October 2008 we have had only been contacted once in oct/sept as I wrote earlier that was by phone not in writing.
Question being now did HMRC fail their responsibilities by not informing or offering to reinstate me at the deadline. Is it too late for 'exceptional circumstances?'
So if anyone can advise of help in anyway or want to know more please ask
THANKS EVERYONE SORRY ABOUT LONG LETTER
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missfroy2
Rank; Captain Gordon
236 Posts |
Posted - 22/01/2009 : 17:09:13
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There really are two issues here. I will say again though that I believe you have been mislead about which form was not returned. If the dates you gave are correct, it is the 2006-2007 renewal form that would have to have been back by July 31st 2007 that would have caused the overpayment.
The first issue to sort out is whether HMRC did anything wrong initially. Certainly after they have sent the renewal forms to you, they are not obliged to do any more and the claimant is responsible for returning them on time. (by 31st July)
Sometimes, HMRC send prompts or contact people as it gets closed to July 31st, but generally this is targeted at people who are at risk of not renewing and certainly doesn't happen in every case.
So I wouldn't expect you to have received anything prior to 31st July.
Once the 31st July passes (in HMRC speak this is called the 1st Specified date) and no renewal form is on the system, the system automatically terminates your claim. At this point something called a 'statement of account' should be issued. This document basically says your tax credits have stopped because you failed to renew. The consequence of this is that all provisional payments paid from April to the date of termination become overpayments.
In addition, if you have any previous year overpayments, they will now become due to be repaid directly (whereas they would just be taken from your ongoing award had it not ended).
If contact is made within 30 days of that statement of account, HMRC can reinstate the award. This will backdate to April so it is as if the form was in by the deadline. It doesn't matter the reason why you were late.
However, if you are outside of this 30 day time limit (which runs from the date on the letter) you have to have good cause as to why you didn't get the form in by the deadline. Even then, you only have until the following January 31st to get the award reinstated under this heading.
I am surprised you got a phone call in October 2007. It could well be that this was from Debt Management chasing the overpayment rather than the Tax Credit Office itself. If you had been told in this call that the form had not been returned, it would still have been possible to reinstate due to good cause.
After 31st January has passed, it is not possible to reinstate the award. You have to re-claim.
This is actually all quite complicated and would suggest you would do better to have someone like Taxaid, LITRG or CAB help you through this.
The main issues are:
1. Establishing whether HMRC made an error in not telling you that you could reinstate the award.
2. Whether a SOA was issued.
3. Look at whether there is any way to get some sort of off system payment to make up for the missing tax credits (there is no legislative basis for this)
4. Dispute the overpayments.
You might want to start by doing a data protection request to see a copy of the statement of account and household notes from around that time when the claim was terminated. I don't think outbound calls are recorded but there might be some notes about the direct debit arrangement which sounds like it was debt management rather than the tax credit office (in which case they wouldn't necessarily know about why you have the overpayment).
Good luck, and I think the best thing is to seek advice on this.
MF2
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EDWOLF88
Rank; Hector Tax Inspector
United Kingdom
5 Posts |
Posted - 22/01/2009 : 18:41:18
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To missfroy2 THANK YOU VERY MUCH
You have been a great help, I have been day’s searching for information and you have gave me all that and a lot more in just two replies.
I will start chasing after the data protection request as I know we never received the 'statement of account' (once I have found out how to do that or if it costs)
What you said about the “Debt Management chasing the overpayment” it’s all starting to make cense.
Thanks Eddie
PS just got off the phone to helpline and they are now saying that the 'statement of account' was sent on the 16th august. I know that we never received it.
And yes it was 2006 to 2007
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missfroy2
Rank; Captain Gordon
236 Posts |
Posted - 22/01/2009 : 19:20:37
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For the data request, send a letter with something like:
Dear Sir/Madam etc...
We would like to request copies the following data held by the Tax Credit Office:
* A copy of the statement of account sent to us on 16th August 2007
* A copy of all household notes from April 2007 to present
* A copy of all telephone recordings from April 2007 to present
Our details are:
Name
Address
NINO for each of you
DOB for each of you
Then both sign it.
Send it to.
Tax Credit Data Protection Unit
Room BP 5001
Benton Park View
Long Benton
Newcastle Upon Tyne
NE98 1ZZ
I would recommend you use registered post.
Good luck with this.
The SOA won't necessarily help, if indeed there is a copy. Some forms are computer generated at the time and as such don't 'exist' anymore. So it might just be a note to say one was sent. The household notes might give a bit more insight into what happened.
As I say, there are lots of complex issues that need exploring so once you have the data have a word with someone who knows about tax credits.
The notes will most likely come before any phone calls.
MF2 |
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Overpayment due to lost renewal form
