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emec
Rank; Hector Tax Inspector



United Kingdom
10 Posts

Posted - 06/04/2010 :  21:04:29  Show Profile Send emec a Private Message
Just spent the first bit of it and made a donation. Thankyou!!
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Alan the Geordie
Admin



3032 Posts

Posted - 06/04/2010 :  21:45:15  Show Profile Send Alan the Geordie a Private Message
emec.

Very many thanks for your kind donation

It is greatly appreciated - as is your offer to stay around on here offering support to fellow members.

That - and chucking flyers and hanging posters up - is a big help to us in winning this battle.

(posters & flyers can be downloaded for printing here: You must be logged in to see this link. )

"The best way to take control over a people and control them utterly is to take a little of their freedom at a time, to erode rights by a thousand tiny and almost imperceptible reductions.

In this way the people will not see those rights and freedoms being removed until past the point at which these changes cannot be reversed."

Adolf Hitler
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emec
Rank; Hector Tax Inspector



United Kingdom
10 Posts

Posted - 15/04/2010 :  08:12:18  Show Profile Send emec a Private Message
Hi, i need your advice yet again on this matter. As i previosly posted i recieved payments from HMRC into my bank account. I have not yet recieved an up to date award notice, so i called the tax credit hotline. The advisor was pretty rude and said i have my money so basically whats the problem. But i want an award notice, my housing benefit claim needs one and i would like one for future reference. I feel like they just messed me around and now i won the appeal they dont want to know. How do i complain about the treatment that i have recieved from them (not all, some advisors have tried their best to help but it was the system). It took them just over 22 weeks to sort their mess out, i have still lost out in healthy eating vouchers (over 130 pounds). Where can i go from here?
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Alan the Geordie
Admin



3032 Posts

Posted - 15/04/2010 :  13:56:52  Show Profile Send Alan the Geordie a Private Message
Hello again!

Dunno about the "proper" channels, but I'd be complaining to my MP about this. Keep the bugger busy!!

"The best way to take control over a people and control them utterly is to take a little of their freedom at a time, to erode rights by a thousand tiny and almost imperceptible reductions.

In this way the people will not see those rights and freedoms being removed until past the point at which these changes cannot be reversed."

Adolf Hitler
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splashin
Rank; Really should become a politician



Belize
730 Posts

Posted - 15/04/2010 :  14:01:03  Show Profile Send splashin a Private Message
Hi Emec

You need to list what you have lost out on by not being correctly paid by TCO. Also detail call costs, bus fare's, everything which you have had to pay out for to get this sorted. Then How to complain
Step 1 - Contact the Complaints Manager

As a first step, you should contact the Tax Credits Complaints Manager by:

•calling the Helpline on Tel 0845 300 3900 or textphone 0845 300 3909 (Better to write this in a letter, than complain via the helpline)
•writing to: Complaints Manager, Tax Credit Office, PO Box 145, Preston, PR1 0SB
•visiting any HM Revenue & Customs (HMRC) Enquiry Centre
Tell them all you can about your complaint, including:

•what went wrong
•when it happened
•who you dealt with
•how you would like it settled
If you write in, put 'Complaint' at the top of your letter and include your:

•full name and address
•National Insurance number
•telephone number
They'll look at your concerns and contact you - normally within 15 days. They try to resolve most complaints at this stage.

They try to resolve most complaints at this stage.



Splashin
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