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 Tax Credit Overpayments
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 Missing phone calls to the 'helpline' ?
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steve1221
Rank; Hector Tax Inspector



United Kingdom
13 Posts

Posted - 06/12/2010 :  10:39:37  Show Profile Send steve1221 a Private Message
HI everyone,

Just thought I'd come back (from a long tore of pulling out what little hair I have left !).

I've been trading letters with HMRC for the last few months, mainly on the point that Ali raised on missing calls above.
They simply will not answer any questions on this? The points are completely ignored in any answer I get !
I've been through to my new MP and her staff can't get anything out of them using the MP hotline ?

I've just sat down an drafted a 2 page letter saying that unless I get an answer to the missing calls issue I'm taking the matter to the media, as they seem to think that their not answerable. Has anyone tried this and does it get you anywhere ?

I did get on letter with a comment I could hardly believe. They said the the over payment in year 1 was not due to my wife's hour changing from part time to full time but because her wage had gone up! How can any intelligent person even write this rubbish? One, obviously, leads to another and I did give them all the figures any way..

Splashin:
Got a new set of SAR paperwork. Nothing with the title C.M.A.
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Alan the Geordie
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3032 Posts

Posted - 06/12/2010 :  13:00:21  Show Profile Send Alan the Geordie a Private Message
<< I've just sat down an drafted a 2 page letter saying that unless I get an answer to the missing calls issue I'm taking the matter to the media, as they seem to think that their not answerable. Has anyone tried this and does it get you anywhere ? >>

Yes it does!

Media involvement has worked very well in the past and those cases have been mentioned somewhere on this site, but have now been buried under more recent cases.

Involving the media is something that I have often advised, but gave up on doing because so very few folk took it up - presumably because they didn't want to air their dirty washing in public? - but adverse publicity is to HMRC like sunlight to Dracula.

"The best way to take control over a people and control them utterly is to take a little of their freedom at a time, to erode rights by a thousand tiny and almost imperceptible reductions.

In this way the people will not see those rights and freedoms being removed until past the point at which these changes cannot be reversed."

Adolf Hitler
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steve1221
Rank; Hector Tax Inspector



United Kingdom
13 Posts

Posted - 06/12/2010 :  13:09:13  Show Profile Send steve1221 a Private Message
Thanks Alan.

I had a feeling that if anyone would know it would be you ;)

I really don't know why more people won't look at going to TV/papers? It's not like it our fault after all.

Lets all highlight their crass incompetence to any outlet that'll listen.

I'll get it off to them tomorrow, I dare say I won't get a reply now until sometime in Jan. I'll let you know what they say.
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