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Ali M-W
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3558 Posts

Posted - 27/03/2008 :  23:55:32  Show Profile Send Ali M-W a Private Message
A Rightsnet worker has posted this:


Thu 21-Feb-08 02:16 PM by Tony Bowman

We've been letting off steam in the office about tax credits. Some of the words and phrases we've used about the tax credits office recently include:

- unaccountable
- unlawful
- law unto themselves
- can't progress a complaint
- confusion
- incomptence
- maladministration
- deprive of appeal rights
- move the goalposts
- make it up as they go
- bad grammar
- don't understand the law
- confusing letters
- IQ of a fish
- we've never had a tax credit appeal (all four of us in the five years it's been going!)


Only thing is, it seems to us that media interest is waning somewhat in the awfulness of the system. I suspect the Ombdusman and Adjudicator are fed up with issuing reports and have moved on to other things. In the meantime, HMRC and the tax credit officers are getting away with extreme incomptence and railroading clients and advisers alike in to seeing the system in thier own way. the DWP would never, ever be allowed to get away with such appalling maladministration (yes, I know they do, but at least they are somewhat accountable and do tend to deal properly with complaints at senior level).

Anyway, the point is, what are we going to do about it?

How long do we have to sit in our mostly publicy-funded offices policing government departments and thier administration of a system which often seems designed to CAUSE poverty rather than alleviating it!?

I think it has to be down to us welfs! We, amongst many other advice/support agencies, are in the front-line and we have the first hand experience of the problems and hardships people are made to suffer at the hands of the TCO and HMRC.

We think that a co-ordinated campaign is required: demonstrations, rallies, simultaneous press releases, bombard No 10 or MP's, whatever, anything; anything that will get this terrible system either got rid of or fixed!

Any ideas on an approach that be will effective?

I know this sounds like a rant, and to be honest, it is. But something's got to be done...



We can't join the Rightsnet Forum and talk to him - it's been tried. Who's up for contacting him? His name is Tony Bowman, and he's a Welfare Rights Advisor, Reading Community Welfare Rights Unit. Anyone fancy a job???

Perhaps he might like to join us here?


Morpheus: … as long as there is a single breath in his body he'll never give up… and neither can we.

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223 Posts

Posted - 04/04/2008 :  21:48:43  Show Profile Send n/a a Private Message
Hi Ali
I have tracked down a phone number I will give him a call on Monday.

If you always do what you've always done, you will always get what you've always got.
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Ali M-W
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3558 Posts

Posted - 02/05/2008 :  08:22:21  Show Profile Send Ali M-W a Private Message
Please check out current job vacancies here:

You must be logged in to see this link.

Morpheus: … as long as there is a single breath in his body he'll never give up… and neither can we.
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