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Ali M-W
Da Tech(y ones)
3296 Posts |
 Posted - 31/01/2009 : 08:01:24
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This makes interesting reading. Again, a Lib Dem MP has asked for details about call durations, answering times, volume of calls, how many were unanswered, and how many calls were taken from MPs on behalf of anguished constituents. Remarkably, there has been an actual breakdown given, rather than the customary 'this information is not available and can only be provided at disproportionate cost', or whatever the get-out clause usually is! Enjoy...
http://www.theyworkforyou.com/wrans/?id=2009-01-20b.241462.h
Trinity: No one has ever done anything like this.
Neo: That's why it's going to work.
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Ali M-W
Da Tech(y ones)
3296 Posts |
Posted - 31/01/2009 : 09:26:53
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On a similar topic, Stephen Timms has also been uncharacteristically forthcoming about the level of complaints:
Information for the period March 2008 to September 2008 is provided in the following table.
2008 Number of complainants (approximate)
March 2,950
April 3,500
May 2,700
June 3,650
July 4,450
August 3,300
September 3,850
http://www.theyworkforyou.com/wrans/?id=2008-10-16b.225738.h&s=tax+credits
Just be aware that when you DISPUTE, if you feel HMRC has mistreated you in any way, you need to also COMPLAIN. HMRC never used to be able to recognise the complaints described within a dispute, and I very much doubt they are any better at doing so now. You need to also write to COMPLAIN if you want HMRC to now that the service you received can only be aptly described in langauge relating to basic bodily functions. There is nothing subtle or intuitive about HMRC and if you don't plaster, in red letters three inches high, that you are making a COMPLAINT as well as disputing, they will not use the horror story you are tellng them about your own case to any good effect in improving matters for you or the next person. Just thought you should know this!
So the figures given above, the highest incidentally for some years, could be hugely increased if we make our COMPLAINTS as obvious as possible. Sock it to them!
Trinity: No one has ever done anything like this.
Neo: That's why it's going to work.
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Helplines - data on calls
