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Ali M-W

3558 Posts

Posted - 19/11/2008 :  07:14:01  Show Profile Send Ali M-W a Private Message
Overpayments are normal

Overpayments are a normal part of the tax credits system, the key question is whether any particular overpayment was expected by the claimant and did it arise through normal processes? If the answer to both is “yes” the system is likely to be working for that claimant.
Very often that has not been the case in the first five years and HMRC errors and poor communications have driven much of the dissatisfaction that has built up.

We still believe that much more could have been done to wipe the slate clean in respect of debts which accrued through errors and misunderstandings in the early years of the system. It would have given those claimants a completely different perspective and a way out of the long-term debt with which they are now shouldered. The more time that passes, the less likely is any action to be taken for these unfortunate people who are locked into situations not of their own making.

So if the past is set, then the future must offer more hope. Certainly many claimants or potential claimants would be comforted if they thought they were about to engage with the “New Improved Tax Credits” and not some patched-up old version.

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One to write to our MPs about.

Morpheus: They are the gatekeepers, they are guarding all the doors and holding all the keys.

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Mountain View


40 Posts

Posted - 22/11/2008 :  11:48:50  Show Profile Send n/a a Private Message
I agree, overpayments do happen very frequently at HMRC and i think a vast majority are caused by computer faults and staff at HMRC not inputting the correct info into the computer, or updating it when new information is given.
In my case they made 2 seperate overpayments in 2006, the larger one of £6,495 has now been written off due to evidence proving it was an HMRC error, but we still have to pay the smaller one of £995 as this one occured when me and my hubby split up in april 2006 and got back together 5 weeks later,
Causing the overpayment of £995,
We must always be one step ahead of them, keep copies of all paperwork sent too and from HMRC Tax Credits,
Always send your letters or paperwork to HMRC via recorded delivery, as then you have evidence they recieved your paperwork, as they have to sign the postmans paperwork, stating they had recieved it, so it brings extra piece of mind.

R.A. stirling
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