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 Overpayment & £25K disregard
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pullingmyhairout
Rank; Hector Tax Inspector


United Kingdom
2 Posts

Posted - 15/09/2008 :  17:35:18  Show Profile Send pullingmyhairout a Private Message  Reply with Quote
After just spending the last 3 years fighting with the TC over my payments (yes 3 years - taking o/p off me twice resulting in 10 months with NO TC payments - getting continual things wrong etc etc) and having to get an MP involved etc I finally 4 months ago was paid back some £2500 (now I dont know if this is the correct amount and have been at complete loss with them but was reasonably happy to accept this amount). I find that upon renewing the problem has started all over again. (Oh and by the way I did actually get a letter that stated they "had not acted correctly and was in the wrong" phew bet you dont get that letter often ha ha)

In 06/07 I was working as was my hubby - right at the end of 07 tax year I had to give up work because of ill health and wasnt entitled to benefits. SO from the start of 07/08 tax year they used quiet a high income - when I realised I reduced it because we did need the extra money. Now they made various mistakes and i ended up with more bits of paper than i could have papered my sons bedroom in !!! Now after renewing they say I owe them money as the income they used was £X which was dramatically lower than the previous year - Now the figure £X they have given me is way lower than is actually on my award (ie not the figure I gave them!!!) and also they said I only have one chance to change my income and therefore have lost the £25K disregard as I was in fact on an "In year Current assessment" - now I did not know this - they said they cannot speak for this advisor who took my details over a year ago so basically If i earned anymore than the figure I gave them (or indeed the figure they are using hmmmmm where they get this figure from I dont know!!! because it isnt the one on the awards) then I am over paid. (My hubby has ended up earning I think approx £500 more than what I estimated) Now I owe them almost £200 - now I know thats not a lot but when you have been through what I have been through with TC - it makes me mad. ALso the Advisor stated that because of "all the changes I have made it would take approx one hour to read all awards" - I explained very firmly that they were not MY changes but infact their errors.

Now is it just me being "blonde Mum" or have other people not known about this fact - also I cant see the logic.
The advisor said well its not our fault that your income dropped so dramatically - you should have kept your income the same as previous year and then you would not have been over paid - errr I live week by week and I assume so does most of Britain - so if there was a chance of being able to get more money at a time when money was very tight ( gave up work due to ill health and was not entitled to IB at that time or other benefits)

Now the other point is that we dont actually get much anyway so my overpayment will go into next year and so on and so on - I explained that I really was fed up with TC and it was not worth claiming because all it did was mess up your life and finances (we live to tight budget and every penny counts)The Advisor explained that TC was not there for people to feel like this and in the majority of cases it does help - yes it helped make me ill all the time I was arguing with them for the last 3 years !!!!!

In the last three weeks I have been asked by TC:
1) Hubby received letter asking where he lived and did he still live with me
2) They state that at some stage we lived apart - not true - have never lived apart - they are adamant we did
3) Even though they know I had no job in 07/08 how many hours did I work and what was the income ????(Oh its just a simple glitch in the system I have been told)

I actually have got to the point where I want to cancel my claim with them because the constant problems really make me anxious

Anyway sorry for whittering on - can anyone help/have a moan with me about the £25K disregard - many thanks

PJD
Da Purple one



United Kingdom
269 Posts

Posted - 20/09/2008 :  22:09:50  Show Profile  Visit PJD's Homepage Send PJD a Private Message  Reply with Quote
hi Pulling,

so sorry for the delayed response. and to hear about your case.

re the 'admit mistakes' letter. surprisingly we do get those letter rather frequently. its only when you understand that HMRC allow themselves to make mistakes but don't allow us to miss spotting these mistakes that you understand why they can admit errors and still want the alleged overpayment back.

in your second paragraph you appear to be saying that the award was actually based on a figure that was not on the relevant award notice for that period, yes? if so any argument from HMRC that you should have checked the award notice is indefensible because the award notice didn't have the figure on that they were actually using to calculate the award at that time, so basically; how could you check what you weren't shown?

what they go on to describe to you bears some resemblance to the process required to go about correcting the declared income for a now completed years claim, and yes there is a time and number limit on doing this. but this process (or their mangled description of it) is not appropriate to your case if this is down to official error. i.e them using the wrong figure to calculate your award. the dispute process outlined on our main website guides you through how to dispute, and wrong figures used are a frequent cause of o/p, but in your case, if the awards notices did have a different figure on from the one they were using then you have an added point to argue, because usually victims of this sort of case have to fight to prove they did report wrong figure on awards notices etc.

and you can try step 2 of the dispute steps to try and recover copies of the calls where you did give correct details etc. i know you have spent 3 years fighting this but I'm not sure how much of the official dispute process you have actually used, as HMRC do their best to keep people from it.

yes the system is ridiculous, and we frequently hear of operators blaming the claimants because HMRC didn't design a reasonable system that actually fits with real life, where details, income, jobs and other circumstance frequently change. some how they think its our fault they set it up wrong! tell me, how unless incompetents manage to inspire such eye wateringly stupid loyalty please, cos its driving me mad.

the last 3 points you list appear to indicate that they are doing some type of investigation on you. your claim, not your previous disputes etc. have you been told they are doing an enquiry or investigation? have they explained why they are doing this? because usually these are used when they don't believe you gave them the correct details for a certain period. i.e your employer declared they paid you a different amount to what you declared you were paid, or that you were actually co habiting when you claimed you were single etc.

as for cancelling your claim! seems they haven't explained that to you either. get this - you can't! there are only 3 ways to end a claim

1) die (a bit drastic)

2) start or end a relationship (which means the old claim ends and if eligible you can make a new claim, you can't just add or remove someone from a claim)

and

3) fail to return your annual declaration pack for the previous years claim (but that will result in all the previous years award becoming an overpayment)

technically there is no other way out of the system. even when our income goes to high, we are then just considered in receipt of a 'nil award' rather than not claiming any more. and that carries with it all the obligation to check now obsolete paperwork that they continue to send and reporting all changes, which could result in suddenly receiving TC again whether you want to or not. which is why we created the refusal to renew letter here http://www.taxcc.org/newsarchivejune2008.htm

but this can only be used once you have done the annual declarations for all years you have claimed Tc otherwise that will become overpaid too. and usually the only way they can apply it to your case is if they list your relationships status has altered, but hey, they are allowed to falsify our tax records even if we're not.

clear as mud, but i hope it helps.

cheers
PJ
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