Wednesday, 3 February 2010
My thanks to a loyal reader who has advised me that this weekend many hundreds of child benefit customers have received letters from HMRC re child benefit.
Apparently these letters give client details. However, on page 2 of each letter the details provided are those of someone other than the intended addressee.
The information disclosed includes such matters as bank details and amounts being paid.
This is of course a breach of the Data Protection Act.
I am further advised that HMRC call centre advisers have been told that if "customers" ring in to complain about these letters, then the "customer" should be lied to and told that their letter was an accident and that no other have complained about such a mistake.
Seemingly, as at the end of last Saturday, HMRC have recorded quite a number of calls complaining about this data breach.
One final point, the Civil Service Code dictates that employees must be honest at all times. Unsurprisingly many advisers are not happy about being told to lie.
Updates on this story would be most welcome.
Tax does have to be taxing.
From Ken Frost's site: You must be logged in to see this link.
Is it any wonder that millions of entitled, poor families don't dare claim tax credits when the "system" [sic] is administered by liars, cheats and incompetents? (Not tarring the honest, hardworking and low paid employee at grassroots level with the same brush, of course.)
Whistleblowers anywhere? With an election coming up, and a chance to get rid of a lousy government, now would be a very good time.
Morpheus: I'm trying to free your mind, Neo. But I can only show you the door. You're the one that has to walk through it.