A comment on Ken Frost's "HMRC is sh1te" site sums it all up better than I could:
"It is deeply disturbing that the posts appearing at frequent intervals on this site... refer to "incompetent management", bullies, spreadsheets, jackboots, Inland Revenue takeover... etc, etc. I am appalled that the taxes I pay are administered not by a civil service department but by what appears to be a very sick, blame culture and Nazi-style of government agency that has clearly lost the plot and is bedevilled by in-fighting and back-stabbing. I cannot believe that the UK's civil service has degenerated into such serious dysfunctionalism and anarchy like this. Please tell me this is not true."
You must be logged in to see this link.
Such a shame that there are no meaningful sanctions for bad HMRC behaviour, whether it be the loss of data disks, maladministration of tax credits, or the persecution of innocent tax credit casualties (overpayment victims). Fortunately HMRC does prosecute the few fraudsters it finds within its ranks each year, but fails to properly identify the causes of overpayments and losses, preferring to lump them together as "fraud and error" when they are entirely different things involving entirely different circumstances and intentions, and usually slapping "claimant" at the front of that phrase.
Roll on a new government with the courage to reign in the excesses of HMRC!
Morpheus: I'm trying to free your mind, Neo. But I can only show you the door. You're the one that has to walk through it.