Ken Frost has noted that there seems to be a serious mail backlog at HMRC, and this comment has been posted by an insider:
"HMRC seems to be suffering from a bulging sack"...
...the harsh reality is there is no "seems" about it. Sad to say but the "post mountain" at HMRC is very much a permanent feature. While the out-of-touch senior managers award themselves performance bonuses for accelerating their programme of office closures and swingeing job cuts (all in the name of "efficiency" and saving money) the situation is only going to get very much worse. Taxpayers and claimants should absolutely not have to put up with this appalling state of affairs. As for the staff at HMRC, they live in fear of losing their jobs should they dare to tell the truth about work arrears as they are bullied by managers to report “nil work on hand”. Very handy that as anyone making a FOI request for details of the department’s true workstate will automatically be provided with the “official” workflow/workstate stats which, surprise surprise, will show virtually nil post on hand. This is nothing short of scandalous as the department is largely staffed according to these “official” stats. Meantime, Gordon Brown and his pals at the Treasury are, in turn, led to believe that everything is rosy in the HMRC garden.
31 December 2008 18:46
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Very typical lies and cover-up from the shambolic, Orwellian HMRC.
Trinity: No one has ever done anything like this.
Neo: That's why it's going to work.