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Ali M-W
Mod


3558 Posts

Posted - 17/01/2009 :  08:15:34  Show Profile Send Ali M-W a Private Message
From Ken Frost's HMRC is sh-te site:


Reckless Disregard

An ombudsman has ruled that HM Revenue and Customs showed "reckless disregard" for an Aberdeen businessman who claimed he was wrongly declared bankrupt.

Source BBC.

Ms Abraham, the Parliamentary and Health Service Ombudsman, declared:

"It appears that HMRC's actions were motivated more by a desire to defend their position than by any recognition of the serious injustice suffered by Mr Fowler.

HMRC pursued Mr Fowler with a reckless disregard for his rights and the consequences of their actions consequences Mr Fowler has had to live with for five years.

Post sequestration, HMRC's actions could legitimately be described as self serving and mean spirited. In their desire to defend their own position, HMRC completely lost sight of the devastating impact that their mistake had had on Mr Fowler.

They neither apologised to him, nor gave any thought to remedying the situation. That is not the standard of behaviour I would expect to see from a government department."

The report continues:

"Any competent check of HMRC's computer system would have identified that the debt had been paid, yet no action appears to have been taken.

These were very serious failings. It is entirely unacceptable HMRC set the process in train and then, in effect, absented themselves.

Given the gravity of the situation, the almost total lack of care exhibited by HMRC is indefensible and this fact needs to be recognised by them. It appears that HMRC's actions were motivated more by a desire to defend their position than by any recognition of the serious injustice suffered by Mr Fowler."

Source The Scotsman.

How wise is it to grant HMRC more powers?

Tax does have to be taxing.

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maggie
Rank; Hector Tax Inspector



United Kingdom
7 Posts

Posted - 23/02/2010 :  16:02:59  Show Profile Send maggie a Private Message
Can't believe this! An official on the phone wanted my grown-up daughter's name and address despite the fact she lives 300 miles away with her partner and children and her finances are completely separate to mine.I told them I could not give this information without her consent due to data protection etc.This wasn't received well,the woman on the phone said they could find out anyway, to which I replied that was a totally separate issue and if they felt the need to find out they were welcome to search through the proper channels but again I could not give them this information without consent.So don't be bullied, just be firm and stick to your point.
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